Any reservation may be cancelled according to the deadlines below:
High Season and Holidays: 15 days before check-in
Low season: 48h
New Year's Eve and Carnival: Non-refundable
And, in the case of prepaid reservations except New Year's Eve and Carnival, the amount will be in deposit to be used at a later date according to law No. 14,046 of August 24, 2020.
If you need to adjust reservations made through our website or phone, please contact our center:
Phone: +55 (71) 4040 4999 or
Email: brasil.reservas@vilagale.com
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